Canada Fields Caravan Park, Motorhome & Tent Pitches Terms & Conditions.

WE RECOMMEND YOU READ THESE TERMS & CONDITIONS CAREFULLY.
BY BOOKING A PITCH YOU AGREE TO ABIDE BY CANADA FIELDS CARAVAN PARKS TERMS & CONDITIONS.
PLEASE RETAIN THESE TERMS & CONDITIONS FOR YOUR OWN RECORDS

Booking Confirmation.
Following your booking and confirmed deposit/balance payment you will receive a receipt confirming your payment. Deposits are
non-refundable and may only transferred at the parks discretion. Deposits will not be transferred for Bank Holiday weekends
unless cancelled at least 7 days before date of arrival. Please bring your booking receipt when checking in at reception.
Any booking that has not had its deposit/balance paid by the due date will be cancelled with all monies already paid being forfeited.

Conditions of Booking
We reserve the right to decline or terminate the booking of any guest(s) whose party make-up or behavior interferes or may
interfere with the general comfort of other guests. In this event no refunds will be made.

Payment
Payment can be made by cash, cheque or BACS. Cheques will only be accepted when paid two days in advance of arrival.
No Caravan/Motorhome/tent will be allocated a pitch until the deposit has been paid. Please do not ask staff to allow access to a
pitch without full balance payment as refusal may offend.

Fire
The fire assembly point for the caravan park is in front of the shop/reception. In the event of an emergency dial 999 for the
emergency services and notify the park manager immediately.

Dogs
Dogs are allowed on the park but must be kept on leads at all times. By bringing your dog to Canada Fields Caravan Park you are
accepting full responsibility for its conduct and behaviour. Any dog that is deemed to be unsuitable or a nuisance will result in the
owner being asked to remove it from site immediately.

Minimum Stay
The following minimum stays apply:
August Bank Holiday: 2 Nights
Easter 2Nights
Mayday 2 Nights

Arrival
On arrival, all customers and visitors (including day visitors) are to report to reception. Your arrival is welcome from 1pm. The
latest arrival time is 9pm, if by 9pm on your date of your arrival we have not heard from you we reserve the right to re-assign your
pitch.
Your pitch number and directions to it will be confirmed on arrival. If you are in any doubt whether you are on the right pitch
please check. Any guest on the wrong pitch will be required to move.

Departure
All pitches must be vacated by 12 noon, otherwise and additional nights pitch fee may be charged.

Dealing with Electricity Hook-Ups
The maximum loading on each caravan hook up is 12 amps. If any problems occur please carry out the following checks:

A. If there is no power to your caravan, CHECK
1. Are you properly plugged into the electricity box? Disconnect the plug and reconnect it making sure it is fully inserted.
2. Is the main switch in the electricity supply box trip in the on position?
3. Is the main switch in your own caravan/motorhome in the on position?
B. If the electricity is tripping off: Check
What have you turned on in your caravan? You may be overloading your trip or one of your electrical appliances is faulty. Turn of
all appliances and check which appliance is the cause. If you have carried out all these checks and there is still no power, please contact a
member of staff.

Children
Children remain the responsibility of their parents or guardians at all times. It is particularly important that you always know where
your children are, and that you provide adequate supervision for them at all times.

Use of your holiday accommodation
Only those people listed on the booking can occupy your accommodation and use the facilities of the Park. If this legal requirement
is not met, your booking will be terminated and you will be asked to leave, with no refund made.

Website accuracy
We take every care to ensure that the details in this website are accurate at time of going live. Photographs are taken at our Parks
and are intended for guidance only. Layout plans are for illustrative purposes only. Please note that not all items will be identical
in all accommodation.

If you have a comment
If you are dissatisfied with any aspect of your holiday, please speak to the Park Reception. In most cases they will be able to help
you immediately so that you can enjoy the rest of your stay. However, if you are still dissatisfied, you must speak to the Park
Management and record your complaint with them. If, at the end of your holiday, you feel that we have not dealt with your
complaint satisfactorily, please write to the park owner at the Park no later than 28 days after the end of your holiday. We are
only able to take action on any complaints that are first brought to the attention of the Reception team whilst you are on your
holiday and secondly received in writing within 28 days, unless there are exceptional circumstances. It is necessary for Canada
Fields Caravan Park to impose these limitations so that we have the opportunity to solve the problems experienced.

Changes to your Holiday by you
After you have paid your Deposit you may wish to change some elements of the Holiday, e.g. type of accommodation or lead
name. We will try to meet your request. Any changes must be made at least 14 Days before the Holiday date, and be confirmed
to us in writing.
It may be necessary to cancel your break due to illness, accident or change of circumstances. If you have taken out holiday
insurance payments arising from the cancellation will be covered in most cases. There will be no cash refunds. Failure to arrive
without satisfactory explanation or written cancellation will not be entitled to a transfer of stay.

If we make any major alterations to your booking
We try very hard to provide all facilities and entertainment as advertised in our website. It may however be necessary to make
some alterations in advance of your holiday. If such a change is necessary, we will endeavor to advise you in writing as soon as
possible.

If we cancel your booking
We always endeavour not to change the date or cancel your booking, but in exceptional circumstances this may be necessary. We
will inform you of the change of date or cancellation as soon as possible and give you the following options.

A. accept the alternative arrangements as notified to you
B. choose another available break from us at the advertised price
C. cancel your holiday with a full refund of any money you have paid

Data Protection
The information supplied on the booking form will be stored on computer for administrative purposes. Under no circumstances
will this information be provided to a third party. We may from time to time wish to send you news of special offers on our park.
For the purposes of the Data Protection Act 1984 making a booking with us signifies your assent to these terms. We may also disclose your
data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.

Rules & Regulations
The person completing the booking is responsible for the conduct of their party, It is your responsibility to read the rules &
regulations and abide by the rules therein. Not reading the rules is not an excuse for infringement. It is your responsibility to
ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking. Failure
to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking
without refund. Canada Fields Caravan Park reserves the right to ban individuals from future use of the park.

Park Rules
• Open fires/Campfires are not permitted.
• The use of generators is not permitted.
• Please note that should you wish to extend your stay there is no guarantee that the same pitch will be available.
• Ensure that your pitch is kept tidy and free of rubbish. All litter/rubbish must be placed in bin area.
• Flags, ensigns and pennants are not to be flown.
• No loud music etc that interferes with others enjoyment of the park.
• Units (caravan or motorhome) must be roadworthy and be in an acceptable condition in the opinion of management.
• No construction of any sort is to be undertaken on the pitch.
• The Caravan Park is under 24Hr CCTV surveillance.
• Noise must be minimized by 10pm
• Quiet time on the Park is from 10.30 pm. All children must be in caravans by 10.30pm.
• Waste disposal from chemical toilets must be emptied in waste disposal area at side of toilet block.
• Any behavior deemed to be a nuisance or antisocial by the management will not be tolerated and Management reserve
the right to admission and eviction.
Caravans & Vehicles Rules
• The speed limit on the park is 10 mph.
• All vehicles must conform to the Road Traffic Act and have current tax, MOT and insurance. The provisions of the Highway
Code apply to the roads on the park
• No recreational vehicles can be used on the park. This includes motorised scooters.
• No mechanical or repair work is to be undertaken on the park.
• Only 1 vehicle can be parked next to the pitch. All other vehicles including trailers and boats, unless agreed with the
management, must be parked in the main parking area.

Liability
Anyone defacing or causing damage to any buildings, equipment or property of the park faces immediate eviction and prosecution.
The pitch hirer will be responsible for and charged for any damage /loss caused by themselves or their visitors to the pitch or to
any park facility or other residents property. Your personal belongings, vehicles, vans and their accessories and contents are left
at your own risk.

Canada Fields Caravan Park or its staff will not be liable for the loss, theft or damage of any property nor for any
injury, accident or mishap to any person in the park. Customers must ensure that their property is secured and fully insured for
any unforeseen eventuality.